Job Title:
Diminished Value Settlement Agent
Location:
Remote (U.S. Based)
Job Type:
Full-Time | Part-Time | Contract (Flexible options available)
About Us:
At ValueAfterRepairs.com, we help vehicle owners recover the lost value of their cars after repairs from an accident. Insurance companies don’t always offer full compensation — and that’s where we come in. We advocate for our clients to ensure they get the fair settlement they deserve.
Position Summary:
As a Diminished Value Settlement Agent, you will guide customers through the diminished value claim process, communicate with insurance companies, and work to maximize client recoveries. You will serve as a trusted advisor, combining customer service skills, negotiation abilities, and attention to detail to drive successful outcomes.
Key Responsibilities:
Review vehicle repair reports, accident details, and valuation assessments.
Communicate directly with clients to gather necessary claim documentation.
Draft and submit diminished value demand letters to insurance companies.
Negotiate settlements with insurance adjusters on behalf of clients.
Keep clients informed throughout the settlement process.
Maintain detailed case notes and update CRM (customer management system).
Coordinate with internal appraisers or external valuation experts when needed.
Ensure compliance with company procedures and applicable regulations.
Skills and Qualifications:
- Property & casualty (P&C) license preferred but not required.
- Experience in insurance claims, automotive industry, or customer service preferred.
Strong negotiation and conflict resolution skills.
Excellent verbal and written communication abilities.
Detail-oriented with strong organizational and time management skills.
Ability to work independently and manage multiple cases simultaneously.
Basic understanding of vehicle appraisals, repair processes, and insurance practices (preferred, but training provided).
Education:
High school diploma or equivalent required.
Associate’s or Bachelor’s degree (preferred but not mandatory).
Tools We Use:
CRM Software (e.g., HubSpot, Salesforce, or similar)
Microsoft Office (Word, Excel) or Google Workspace
Email, phone, and web-based communication tools
What We Offer:
Competitive base pay + commission on settlements
Flexible remote work environment
Paid training and ongoing professional development
Opportunity to be part of a fast-growing company helping consumers nationwide
Performance-based bonuses and growth opportunities
How to Apply:
Submit your resume and a short cover letter explaining why you’re a great fit for the Diminished Value Settlement Agent role to careers@valueafterrepairs.com.
